Login Helpdesk

1. How to browse in incognito mode in Chrome, Edge, Firefox and Safari

Google Chrome & Microsoft Edge

The easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS).

Another way is to click on the menu on the upper right – it's the three vertical dots –  and select New Incognito Window from the list.

Mozilla Firefox

From the keyboard, a private browsing session can be called up using the combination Ctrl-Shift-P (Windows) or Command-Shift-P (macOS).

Alternately, a private window will open from the menu at the upper right of Firefox — three short horizontal lines — after selecting New Private Window.

Safari

To enable Private Browsing in Safari, follow these steps. Open Safari on your iPhone or iPad, tap the Pages icon (consisting of two squares) to bring up the open tabs view, and then tap "Private". Notice how the interface turns a dark grey. Tap the "+" icon to open a private tab

2. How do I recover or reset my email password?

Head to the log-in page and click the “Forgot Password” link. Acoount recovery instructions will be email to you. Please make sure to check your inbox and/or spam box.

3. Internet connection requirements:
You may view the virtual experience on a slower connection; however, some users may experience load times that are longer than normal with larger content items. We recommend:
  • A strong Wi-Fi connection or hardwired internet connection of at least 5 Mbps
  • Disconnect from VPN or corporate networks (if possible)
  • Disable ad blocker or pop-up blocker
  • Close any unnecessary applications
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time
4. What are the minimum technical platform requirements?
  • Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
  • Optimal experience is via Laptop, computer (Mac or PC) or any large screen devices (Android or iOS) are recommended. If you are using a mobile device, please view the screen in landscape mode.
  • If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming.
  • Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+
  • Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/ iOS 5.1+, Android Phone/Tablet: OS 2.3 or higher. Chrome or Firefox are recommended for the best experience.
  • Minimum internet connection: 5 Mbps for seamless video playback
  • Minimum screen resolution: 1024 x 768
  • Allow JavaScript and Cookies
  • Disable pop-up blockers, ad blockers or VPN for the Virtual conference platform URL
  • Firewalls: Use of a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. MTS 2020 is not responsible for the default restrictions of your institute or company internet provider, network or state.
  • Clear your cookies and cache: If you experience any issues accessing the platform, we suggest you clear your cookies and cache following the instructions found here.
5. My question has not been answered in these FAQs, I need more help.

Click on ‘Chat’ located at the navigation bar. The staff will be available to assist you via the help chat function.